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ResidentRx

Pharmacy made easier for senior living residents and their families.

A Pharmacy Partner for Senior Living Communities

ResidentRx is a pharmacy service designed specifically for senior living residents. We help coordinate prescriptions, package medications in unit dose packaging (clearly labeled, pre-sorted doses), and deliver them directly to the community.

By bringing together senior living expertise, a focus on urgent and time-sensitive medication needs, and technology that helps keep medications on track, ResidentRx helps create a dependable pharmacy experience for residents and community teams. The result is simpler medication management for residents, families, and the teams who support them every day.

How Does ResidentRx Work?

Getting started is simple. ResidentRx works with residents, families, and community teams to coordinate details and create a smooth transition.

1.

Complete Your Enrollment Information

Work with your community team to complete the necessary enrollment and pharmacy paperwork.

2.

We Coordinate the Details

Our pharmacy team helps coordinate prescription transfers, insurance information, billing setup, and any physician follow-up needed.

3.

Medications Are Organized and Delivered

Once everything is in place, ResidentRx coordinates refills, packages medications, and delivers them directly to your community.

Making Pharmacy Easier for Residents

The best pharmacy experience is one that works quietly in the background. ResidentRx helps simplify day-to-day pharmacy needs so residents, families, and community teams can focus on what matters most.

Organized and Delivered

From organized medication packaging and refill coordination to dependable monthly delivery, residents receive the medications they need with less to keep track of.

Know What to Expect

Residents, families, and community teams have the information they need to stay informed and feel confident that medication needs are being addressed.

More Personalized Support

With less time spent managing pharmacy tasks, community teams can devote more time to supporting residents and helping meet their day-to-day needs.

Delivering a Better Pharmacy Experience

Keeping medications organized, coordinated, and on time takes more than technology alone. That’s why ResidentRx combines advanced pharmacy tools with knowledgeable professionals and around-the-clock pharmacy support to better serve residents, families, and community teams.

Advanced Pharmacy Technology

We use advanced pharmacy technology to support timely deliveries, coordinated refills, and a more dependable pharmacy experience, keeping medications on track for residents.

24/7 Pharmacy Support

Questions and concerns don’t always happen during business hours. That’s why ResidentRx support is available 24 hours a day, 365 days a year, to address urgent pharmacy needs as they arise.

A Focus on Urgent Needs

By streamlining routine pharmacy tasks, we can stay focused on acute orders, urgent requests, and other time-sensitive medication needs as quickly as possible.

Expert Guidance

Knowledgeable pharmacy professionals with experience in senior living and long-term care pharmacy are available to answer questions, navigate medication-related needs, and support resident care.

Frequently Asked Questions

What is ResidentRx?
ResidentRx is a pharmacy service designed to support residents, families, and teams in senior living communities. Our goal is to make pharmacy services easier to understand, simpler to navigate, and better connected to the needs of residents.
How does ResidentRx work with my community?
ResidentRx works with community teams to support pharmacy needs, help coordinate information, and make the medication management process easier for residents and families.
How do I get started with ResidentRx?
Residents can get started by working with their community team to complete the appropriate onboarding paperwork and pharmacy enrollment packet. Once the information is received, ResidentRX will help coordinate prescription transfers, insurance setup, billing information, and any physician follow-up that may be required.
Will I need new prescriptions from my physician?
In most cases, no. ResidentRx will help coordinate the transfer of eligible prescriptions and work with your physician if anything additional is needed. Some prescriptions, including certain controlled medications or prescriptions with no remaining refills, may require a new prescription, which the pharmacy will help coordinate.
Does ResidentRx bill my insurance?
Yes. ResidentRx bills most major prescription insurance plans, including Medicare Part D plans and many Medicare Advantage plans. If we receive insurance details for a plan that isn't accepted or requires additional review, our pharmacy team will reach out to you and guide you through the available options. Usually, most insurance plans are accepted without any issues.
What if my medication is not covered by insurance?
If your insurance does not cover a medication, ResidentRx will work with your physician to review available options, including covered alternatives when appropriate. If a covered alternative isn't available or suitable for your situation, our team will help identify the best available cost option. They'll also explain the next steps clearly, so you're never left uncertain before any charges appear on your account.
How is my billing handled?
ResidentRx will keep your insurance and payment information on file. When an order is received, eligible prescriptions will be processed through your insurance. Co-pays and items not covered by insurance may be charged to your account, and you will receive a monthly summary statement showing any balance owed.
Is support available after hours?
Yes. ResidentRx provides 24/7 support. During standard pharmacy operating hours, support is handled by the ResidentRx pharmacy team. After hours, calls are still answered by a live person who can help address urgent pharmacy needs in real time.